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Messed up order?

9K views 41 replies 12 participants last post by  allan40alt 
#1 ·
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A couple of weeks
ago I signed into the MyPeugeot website link as per the Welcome to Peugeot
email I had previously received. I was surprised to see as "my
vehicle" -a 2008 Feline CALIMA ambience trim, and
I rang up my dealer the next day to check my
order. He said that they had ordered a Feline MISTRAL ambience correctly, and
had a build date 10<sup>th</sup> October..


I have been
emailing MyPeugeot to correct my trim details, and finally had a response -


"Mr Hamilton,
we are just coming back to you with regards to your query on the trim for your
New 2008 Crossover within MyPeugeot.


Having checked our
records ""“ we believe that you will need to contact your Peugeot Dealer directly
with regards to the order of your car ""“ as according to our records this
vehicle has NOT been ordered with a Mistral trim.


We believe your
Dealer is RRG Oldham, and the customer order we have in relation to your car is xxxxxx ""“ which you may wish to quote when speaking to your Dealer.


MyPeugeot should
pick up the correct trim if the order in the system is correct ""“ and for this
you will need to discuss with the Dealer with whom you placed the order.


Kind regards


The MyPeugeot
Team"


My dealer deposit
receipt states Mistral trim, which is what we did the deal for and is what I
want. I've just rang the dealer - their "admin system is down - will ring
you back tomorrow."


I do hope that they
have not messed up... will find out tomorrow .


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#3 ·
Out of curiosity i've just logged into my Peugeot homepage i too have ordered a Feline with mistral trim, my paper work says Mistral trim but MyPeugeot homepage states 2008 Feline with Calima Trim as well, guess where I'm going tomorrow?My car as been on order since the 30th July, i've not had much in the way of updates and can honestly say that if they have messed my order up i will definitely cancel my order and look elsewhere.
 
#4 ·
Hello,

Not good, the My Peugeot should reflect exactly what you ordered as it pulls it's information from the ordering system as far as I know.

Sam
 
#7 ·
I didn't need the VIN when I registered - I just responded to the link in my email from Peugeot UK - subject of email was - MyPeugeot
| Exclusively For You
.
 
#11 ·
Good news.

I have been worried for ages that there might be something wrong with my order but it seems that myPeugeot has mine correct too.
 
#12 ·
Getting me worried now


Checked on my MyPeugeot account and all it shows is my current 207. Anyway to get the order to show? Or was it just there? I certainly never got an e-mail from Peugeot as others seem to have had even though I did give my e-mail address to Bristol Street. Although, to be honest, that is not really much of a surprise with what has gone on.

But would like to check now - don't want to wait for so long and turn up to pick it up (eventually) and find they got the order wrong. The bloke I deal with at BS (nice acronym
!) says the order is correct, but would kind of like to check for myself.......
 
#14 ·
Hi.

I like others received an email from Peugeot about a day or so after I ordered, I clicked the link and added a password and it showed my 2008. Then when I changed my engine type I checked my Peugeot and the car with new engine was showing.

-Sam
 
#16 ·
wow checked "my peugeot" to has on my vehicles a 308 and a 2008 crossover.Doesnt give me any vehicle details of the 2008 but it has ben updated. I really didnt have faith in that they had ordered it yet. Will keep checking this now.
 
#17 ·
Right just got back from my dealer, the wrong trim was ordered on my car and even though the car hasn't been build yet it's too far along for it too be changed
So we've had to reorder the car with the correct trim with a very nice discount, park assist and upgraded wheels. My dealer couldn't apologise enough and admitted it was their mistake.So begins the wait, with a tentative delivery date of January 2014. My current cars lease runs out in December and Peugeot have agreed to loan me a car until my new one arrives, can't thank them enough for that
Like i said i'm a little bit peed off but at least i'm getting the car i want and Peugeot have come up trumps with the deal.
 
#19 ·
It's a bit of a mixed bag of results isn't it?

But I am glad it is sorted out for you.
 
#20 ·
I would like to thank adyham for starting this post because if it hadn't had been for him i would never have checked my order. I hope adyham gets his car sorted, fingers crossed.
 
#21 ·
Is there any other way of registering on My Peugeot without a vin number as I didn't receive any emails from Peugeot after ordering or is it certain dealers that do that ?
 
#22 ·
A decent outcome for you John2202.

My salesman rang me this morning and asked me to forward the MyPeugeot email to him so his Sales Manager could look into the order situation.

When I rang later for an update I asked the salesman if it was indeed a mess-up, he could not tell me... but said the Sales Manager would ring me by 7pm.

Makes me think there is a problem...

No call received! - Will pop into the dealer tomorrow, & if the situation is as I suspect I will be armed with John2202's outcome & will look to re-order with park assist for free & thrash out a compensatory discount.

BTW - Can those of you who have already received your Feline Mistral confirm that heated front seats are standard - as stated in the brochure?

My 207SW was serviced/MOT'd only in summer so I can wait another few months if need be to get the car I really want.

As the wrongly ordered car is supposed to have been built last week there will be a Nimbus Grey Feline with a brown interior for sale somewhere in the next few weeks?
 
#24 ·
hi the heated seats are standard on the mistral trim (please double check with dealer if ordering)
the vehicle is £150 dearer than the calima trim

on the calima heated seats is an option at £150

STRANGE why not make it standard on both or option on both

johnhope the comp helps with the waiting

adyham if haven't contacted Peugeot to complain yet nows the time
hopefully alls well if not (like you say use johns out come)

GOOD LOOK ALL
 
#25 ·
SpinnerUK: Dropped an e-mail to Customer Services today to check my order and explain I never received an e-mail linking my order to my MyPeugeot account, which I already had. They confirmed my order, which thankfully is correct. Within the hour I also got a "Welcome to MyPeugeot" e-mail. Bit bizarre and must just coincidence as only my 207 is listed. So I don't know either I am afraid. If you find out, let me know!

John: I really feel for you. It must be very frustrating. I know how I
felt when my dealer finally admitted they have just completely forgot to
order the car in the first place. It is even more frustrating when it
is not your fault isn't it?


Anyone!!! : What I don't understand, and maybe someone more knowledgeable in
these things can explain, is why you have to re-order when you want to
change something on the car? I can't get my head around in these days of
high tech production lines as to why things like trim and extras and
even colour can't be changed anytime up to the point when the start
button is pressed for your order. Surely it is just programmed in at the
start and then the right trim installed and the correct moment? I can
understand major changes wanting a re-order as it may effect lead times.
But surely things like trim are just a straight swap, one for the
other?


Like I said, maybe I am oversimplifying things. I would be
interested to know though if someone does have an explanation! Did your
dealer explain to you John why it had to be re-ordered and not just had
the order changed?
 
#26 ·
Trevor ,

That's a good question, I can't understand why the order can't be changed if there is no build date etc. I wonder if it's down to having to make sure they have the appropriate parts in advance for the build.

Sam
 
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